Refund and Delivery Policy
This policy applies to all Starter Site Kits sold by Neural Grain.
Digital, Customized Product
Starter Site Kits are customized digital products created based on customer-provided configuration choices.
Because the product is made to order and delivered digitally, all sales are final after delivery, except as explicitly stated below.
Preview and Explicit Approval
Before payment is accepted:
- A preview of the configured website is provided
- The customer must explicitly confirm approval to proceed to checkout
Approval confirms acceptance of the previewed configuration and structure.
Payment and Delivery Confirmation
Payment is processed after preview approval at checkout.
After successful payment:
- The approved product is provisioned
- Delivery is completed digitally via:
- Secure download link
- File export
- Account or platform access
Delivery is considered complete once access or files are made available to the customer.
Refund Eligibility
Refunds may be issued only in the following cases:
- Duplicate charges
- Proven failure to deliver the approved product
- Technical issues that prevent access and cannot be resolved
Refunds are not issued for:
- Change of mind after approval or delivery
- Dissatisfaction with business results or performance
- Failure to use, download, or deploy delivered materials
- Delays caused by missing or incorrect customer information
- Third-party services such as hosting providers, domain registrars, or platforms
Delivery Disputes
If you believe delivery failed, you must contact support within 7 days of purchase.
Failure to report delivery issues within this period constitutes acceptance of delivery.
Contact
Support inquiries: support@neuralgrain.com