Privacy policy

Neural Grain is a small software studio in Chicago. This policy covers neuralgrain.com and the products we sell on it, starting with the Site Launch Kits. It doesn't cover our apps, such as Ember, including the parts of them that run on neuralgrain.com. It says what we collect, why, who helps us process it, and how long we keep it.

Information we collect

When you build a site. The configurator keeps what you enter (your business details, services, reviews and colours) in your own browser, and it stays there after you check out. Images you upload while building your site are stored so we can show your preview and build your download. They're stored with Cloudflare at a link that's hard to guess but not private. If you don't complete a purchase, they're deleted automatically about 30 days after upload. If you do, we keep them so you can download your site again.

If you start with a pitch. On the configurator's first page you can describe your business in your own words instead of filling in the form. We send what you write to Anthropic, whose Claude model drafts your site's details from it. We don't store your pitch or the draft on our server: they stay in that browser tab, and whatever you keep in the builder's fields is saved with your site like anything you type there. Anthropic deletes what we send and its answer within 30 days, unless it needs them longer to enforce its usage policy or the law requires it.

When you buy.

Your name and email address.
The business details and images in your site.
A record of your approval: the time, your IP address, and which versions of our terms and policies you agreed to.
Order and receipt records: what was bought, the amounts charged, the receipt number, and which emails we sent about the order, and when.
From Stripe: the card's brand and last four digits, and the state and country of the billing address when Stripe provides them.

Payment information is processed securely by Stripe. We do not store full credit card numbers. We also do not store a card's expiry date or security code.

A free order. If a code from us brings your order to $0, it goes through the same checkout and we keep it like a purchase, and our product emails come to you as they would after a purchase.

When you sign in or contact us. Your email address, to send you a sign-in link; and what you write in our contact form. We use a cookie to keep your session on our forms and uploads, and, once you sign in, to keep you signed in for 30 days after your last visit.

For security. With some actions (signing in, downloading, submitting a form, checking out), we record the time, your IP address and your browser's details, to protect accounts and prevent fraud.

Visits. We count visits to some of our pages (the home page, our kit pages, the configurator, the hosting guide, the contact page, and the pages checkout shows when it can't go ahead) on our own server. Each visit adds one to that page's total for the day, with the name of the website that linked to it, if any (only its address, such as reddit.com), and a short label we put on our own links. We don't record your IP address, your browser's details or anything else about you for this, and we don't use a cookie for it.

Short links. When you open one of our short links, for example from a printed code, we record the time, which link it was, the type of device, the page that linked to it, the country, and a city and region when the request includes them.

Contact form submissions on customer websites

Websites built with a Site Launch Kit include a contact form that routes submissions through Neural Grain to the website owner. When a visitor submits that form, we receive the details they enter: typically a name, phone number, email address, requested service, and message. We also record the visitor's IP address and browser details when a form is submitted, to prevent abuse.

We use this information only to forward the submission to the website owner, to keep a record so that an email delivery failure does not lose their message, and to prevent abuse of the form. The website owner is responsible for how they handle submissions once received.

Visitors who want a submission removed from our records can contact us at support@neuralgrain.com.

How we use it

To build, deliver and support what you bought.
To send emails about your order: your receipt, your download link, and any refund.
To keep transaction records for bookkeeping and sales tax.
To protect the site and its accounts.
After a purchase, to send occasional emails about your kit and our products. Every one of those emails has an unsubscribe link, and unsubscribing doesn't affect emails about your order.

We don't sell your information.

Who helps us

These providers process information for us, each only what its job needs:

Stripe: payments.
Render: hosting the site and its database.
Cloudflare: our network, image storage, the check that keeps bots off our forms, and the code library the download page loads to build your ZIP file.
Postmark: emails about your order and your account, and messages you send us through our contact form.
Mailgun: forwarding contact form submissions from customer websites to their owners.
Loops: our product emails, after a purchase.
Anthropic: drafting your site's details from your pitch, if you write one.
Google Fonts: the typeface on the configurator's pages, which your browser loads from Google.

How long we keep it

Images from a site that wasn't bought: about 30 days after upload.
Images and details from a purchase: kept so you can download your site again. If an order is refunded in full, the download ends, and they're kept until you ask us to remove them.
Order and receipt records: as long as bookkeeping and tax rules require. Nothing removes them automatically; once those rules allow, we remove them when you ask.
Accounts, security records, short-link visits, form submissions from customer websites, and the details of checkouts that weren't completed: until removed on request.
Messages you send us through our contact form: in our email, until removed on request.
Your email address, your business name, and what you bought and when, in Loops, after a purchase: until you ask us to remove them.
A pitch you write, and its draft: not kept on our server. Anthropic deletes them within 30 days, except as its policy allows.
Visit counts: daily totals for each page, with nothing about any visitor in them, until we delete them.

To ask what we hold about you, or to have it removed where we're not required to keep it, email support@neuralgrain.com.

Contact

Privacy inquiries: support@neuralgrain.com